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Crisis Intervention and De-escalation: Being Effective while Keeping Yourself Safe


Click here to register for this training.


Trainers: Jessica Metkowski-Gulden and Kelsey Gries


This training will provide an overview of crisis prevention, intervention, and de-escalation strategies through early intervention and nonphysical methods for preventing and managing individuals experiencing a crisis. The course will include discussion of: the crisis development model, staff’s attitudes and approaches, non-verbal communication, verbal intervention, precipitating factors of a crisis, importance of developing rapport and knowing clients’ history, environmental assessment, rational detachment, and follow up after a crisis.





Click here to register for this training.